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SHIPPING POLICY

Effective Date: April 13, 2026

Thank you for shopping with ZenVentra Wellness. This Shipping Policy explains how we process and deliver orders.

Order Processing

Orders are typically processed within 1–3 business days after payment is received.

Processing times may be longer during holidays, promotions, product launches, or high-volume periods.

Shipping Times

Estimated delivery times vary depending on the destination and shipping method selected at checkout.

Typical delivery windows may range from:

• United States: 5–15 business days
• International: 7–25 business days, if offered

These timeframes are estimates only and are not guaranteed.

Shipping Delays

We are not responsible for delays caused by:

• Carriers
• Customs processing
• Weather
• Holidays
• Incorrect shipping information provided by the customer
• Other events outside our control

Order Tracking

If tracking is available for your order, you will receive tracking details by email once your order has shipped.

Incorrect Addresses

Customers are responsible for entering the correct shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address, additional shipping fees may apply to reship the package.

Lost or Stolen Packages

ZenVentra Wellness is not responsible for lost or stolen packages marked as delivered by the carrier. If your package shows as delivered but cannot be located, please contact the shipping carrier directly and then email us at support@zenventrawellness.com for further assistance.

Split Shipments

In some cases, items may ship separately depending on inventory availability, fulfillment location, or package size.

Contact

For shipping questions, contact:

ZenVentra Wellness
Email: support@zenventrawellness.com
Address: 640 Nisbet St NW Lot 5, Jacksonville, AL 36265