Privacy policy

PRIVACY POLICY

Effective Date: April 13, 2026

This Privacy Policy describes how ZenVentra Wellness (“we,” “us,” “our,” or the “Site”) collects, uses, and discloses your Personal Information when you visit or make a purchase from https://zenventrawellness.com.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “Personal Information” means information that can identify an individual, directly or indirectly.

Device Information

Examples of Personal Information collected:

  • Web browser version
  • IP address
  • Time zone
  • Cookie information
  • Pages or products viewed
  • Search terms
  • Information about how you interact with the Site

Purpose of collection:

  • To load the Site accurately for you
  • To perform analytics on Site usage
  • To optimize and improve our Site

Source of collection:

  • Collected automatically through cookies, log files, web beacons, tags, pixels, and similar technologies

Disclosure for a business purpose:

  • Shared with Shopify and service providers that help us operate our Site

Order Information

Examples of Personal Information collected:

  • Name
  • Billing address
  • Shipping address
  • Payment information
  • Email address
  • Phone number

Purpose of collection:

  • To provide products or services to you
  • To process payments
  • To arrange shipping
  • To provide invoices and order confirmations
  • To communicate with you
  • To screen orders for potential risk or fraud
  • To provide product or service updates and offers, where permitted

Source of collection:

  • Collected from you

Disclosure for a business purpose:

  • Shared with Shopify, payment processors, shipping and fulfillment partners, and other vendors required to fulfill your order

Customer Support Information

Examples of Personal Information collected:

  • Name
  • Email address
  • Phone number
  • Order details
  • Any other information you provide when contacting us

Purpose of collection:

  • To provide customer support and respond to your inquiries

Source of collection:

  • Collected from you

Disclosure for a business purpose:

  • Shared with service providers used to support customer service operations

2. How We Use Your Personal Information

We use your Personal Information to:

  • Offer products for sale
  • Process payments
  • Fulfill and ship orders
  • Provide customer support
  • Communicate with you regarding your order or account
  • Improve our Site and services
  • Detect and prevent fraud
  • Send marketing communications, where allowed by law

3. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you.

For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
  • We may share your Personal Information with payment processors, shipping and fulfillment providers, analytics providers, and marketing partners where necessary to operate our business
  • We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, or otherwise protect our rights

4. Payment Processing

If you choose to pay using a third-party payment provider such as PayPal, certain information may be shared with that provider in order to complete your transaction and help prevent fraud.

For more information about PayPal’s privacy practices, please visit:
https://www.paypal.com/us/webapps/mpp/ua/privacy-full

5. Behavioral Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For example:

  • We may use Shopify analytics and similar tools to understand how customers use the Site
  • We may share information about your use of the Site, your purchases, and your interaction with our ads with advertising partners through cookies, pixels, or similar technologies

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by visiting:

6. Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and analytics cookies.

We use cookies to:

  • Remember your preferences
  • Keep your shopping cart active
  • Support customer login
  • Analyze Site traffic and performance
  • Improve the shopping experience
  • Support marketing and advertising efforts

Examples of cookies we may use include:

  • _secure_session_id
  • cart
  • checkout_token
  • _shopify_u
  • _tracking_consent
  • _landing_page
  • _shopify_s

The length of time a cookie remains on your device depends on whether it is a session cookie or a persistent cookie. Most browsers accept cookies automatically, but you can choose to manage, block, or delete cookies through your browser settings.

Please note that disabling cookies may affect your user experience and some parts of the Site may not function properly.

7. Newsletter and Marketing Emails

If you subscribe to our newsletter or marketing emails, we may collect your email address and related engagement data, such as opens and clicks, to send you updates, promotions, and relevant content.

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

8. Account Registration

If you create an account on our Site, we may collect and store the information you provide so you can:

  • Access your account
  • Review order history
  • Save your information for faster checkout
  • Manage your preferences

You may update or request deletion of certain account information by contacting us.

9. Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase it, subject to any legal, tax, accounting, or regulatory obligations that require us to keep certain information.

10. Your Rights

Depending on where you live, you may have the right to:

  • Access the Personal Information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your Personal Information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request portability of your Personal Information

To exercise these rights, please contact us using the contact information below.

11. GDPR Rights for EEA Residents

If you are a resident of the European Economic Area, we process your personal information under one or more of the following lawful bases:

  • Your consent
  • The performance of a contract between you and the Site
  • Compliance with legal obligations
  • Protection of your vital interests
  • Public interest, where applicable
  • Our legitimate interests, provided those interests do not override your rights and freedoms

Your Personal Information may be processed outside the EEA, including in the United States and other countries where our service providers operate.

12. CCPA Rights for California Residents

If you are a California resident, you may have the right to:

  • Know what Personal Information we collect, use, and disclose
  • Request deletion of your Personal Information
  • Request correction of inaccurate Personal Information
  • Access your Personal Information
  • Designate an authorized agent to make these requests on your behalf

To submit a request, please contact us using the contact information below.

13. Minors

Our Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us so we can review and delete the information if appropriate.

14. Do Not Track

Because there is no consistent industry standard for responding to Do Not Track browser signals, we do not alter our data collection and usage practices when we detect such a signal.

15. Security

We implement reasonable technical and organizational safeguards designed to protect your Personal Information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. Any updates will be posted on this page with a revised effective date.

17. Contact Us

If you have questions about this Privacy Policy, would like to exercise your rights, or want to make a complaint, please contact us at:

ZenVentra Wellness
Website: https://zenventrawellness.com
Email: support@zenventrawellness.com
Mailing Address: 640 Nisbet St NW Lot 5, Jacksonville, AL 36265

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.